Terms of use

Who we are and who may use MockNest

MockNest is operated by MOCKNEST LTD, a private limited company registered in England and Wales (17340814), at 150 Aspen Road, High Wycombe, England HP10 9GG.

The account holder must be an adult parent or guardian with authority to create the children's profiles. Children use the learning activities under that account. Contact hello@mocknest.co.uk for service, subscription or complaint queries, and privacy@mocknest.co.uk for data requests.

Existing testing accounts will not be charged automatically. Parents must actively choose and authorise a paid subscription.

Learning service and fair use

MockNest provides 11+ practice, mock tests and learning activities. It is an independent practice service, not an exam board or school, and does not guarantee an admission outcome or exam score.

Keep parent login details and parent-access controls private. Use a separate profile for each child so their saved work stays separate. Do not sell access, share an account outside your household, redistribute papers or answer keys, scrape the question bank, interfere with the service or attempt to bypass access controls.

Content is licensed for the eligible child's personal educational use. An authorised PDF download may be printed for that use. Content ownership remains with MockNest or its licensors; this does not restrict rights you have under applicable law.

Free access and changes to the Free offering

Creating profiles is free. Our current Free offering includes the existing Maths and VR practice, standard NVR topics, modern English practice passages, the fixed shared selection of 100 classic practice passages, current classic poems, existing SPaG topics and learning, and vocabulary activities in their current formats. Weekly progress updates are included.

New questions within those existing Free topics and word-learning formats are included in the current Free offering. Advanced NVR topics and additional classic passages are Premium content. A visible listing or a locked preview does not grant access to the underlying questions, answers or files.

The current Free offering includes one online mock for each eligible release week. The current and previous allocation weeks stay available; this is not a fresh 14-day period from the date a child joins or opens a mock. Completed results remain accessible. Detailed release and archive rules are below.

MockNest decides which Free content and features to offer, subject to the safeguards below. We do not promise that any particular content or feature, or the Free offering as a whole, will remain available indefinitely. We may change, limit, suspend or withdraw some or all of Free where reasonably necessary to comply with legal or licensing requirements, address security or technical issues, correct unsuitable content, or respond to material changes in operating costs or resources that make the affected offering unsustainable. Changes will be proportionate to the reason.

For substantial planned reductions or withdrawal of Free, we will give reasonable advance notice explaining the change and when it takes effect. We may act without prior notice where urgent legal, security or technical constraints make advance notice impracticable. Where lawful and safe, we will explain the change as soon as reasonably possible.

This provision does not remove benefits promised for a paid Premium period, including features also available on Free, override specific commitments already made to you, or limit your statutory rights. Changes to Free do not themselves authorise deletion of your account or saved learning records; those are handled under our Privacy notice. You may stop using Free at any time without charge.

Monthly Premium and a second child

The UK price is £14.99 per month for a family with one child, or £19.98 per month for a family with two children (£4.99 for the second child). Premium covers every active child in the family, with a maximum of two. A family cannot combine an active Premium child and an active Free child. Profile creation in a Free family remains free.

There is no annual subscription and no Premium trial. The total payable, any applicable taxes and the next renewal date must be clearly shown before payment. Your subscription renews monthly until cancelled.

Adding a second child during a paid billing period requires parent confirmation of the additional monthly price and any displayed prorated charge, with the same family renewal date. The second profile is activated with Premium after payment is confirmed. You may cancel renewal for either child. Cancelling one of two children reduces the next monthly total by £4.99 to £14.99, regardless of which child is selected. The cancelled child keeps access through the paid period, then becomes inactive with saved work retained; the other child remains Premium. Cancelling both stops the £19.98 renewal and returns the family to Free after the paid period. Children have separate attempts and progress even when they have access to the same mock papers.

We will tell you in advance about a price or material subscription change and give you an opportunity to cancel before it takes effect. We will not retrospectively increase the price of a paid period.

What Premium includes

Premium includes Free learning plus two weekly online mocks in total: the free weekly mock and one Premium mock. Eligible papers include downloadable question papers, blank answer sheets and detailed marking explanations for parent-managed use. The family shares an allowance of up to three downloads of each PDF per mock edition in a rolling 30-day period. Saved copies may be printed again for authorised personal use.

Premium also includes the designated advanced NVR topics: Fold & Punch, Star Matrix, Triangle Matrix, Cube Nets, 3D Cubes turning, Composite blocks and Plan & elevation; and access to the released classic-based practice library, growing by two passages per week up to 500 per family account. Both children share the passage library but keep separate learning records. The passage limit is not a consumable reading allowance.

Selected learning videos are free to watch through our YouTube library; they are not an exclusive Premium feature. Uploaded answer-sheet checking is not included. Online activities use their supported marking methods; printed papers are checked using the supplied guide. English multiple-choice and written modes continue where offered.

Release weeks, expiry and saved work

Free mocks follow each child’s sequence from the week they join, beginning with Mock 01. The current and previous allocation weeks are available on Free; older unfinished or unstarted mocks expire. The weekly boundary is Thursday at 5pm Europe/London time. While Premium is active, all mocks already unlocked for that child remain available without this expiry.

A new child starts with Free Mock 01. Premium begins with the first Premium mock when the upgrade becomes active, then adds one each Thursday. Upgrading an existing child does not restart their Free sequence or grant Premium mocks for earlier Free weeks.

Completed attempts retain their results and review access. An unfinished attempt that loses access is marked expired with its saved answers retained. Restoring eligible Premium access allows the same unfinished attempt to continue with its saved state and remaining time. Submitted or fully timed-out attempts do not receive a new timer through an upgrade.

Cancelling Premium does not delete learning records. PDFs already downloaded for authorised personal use remain usable, but further downloads and Premium access end with the entitlement. The Privacy notice explains data retention and deletion requests separately.

Cancellation and payment problems

You can cancel Premium renewal at any time. Your access continues until the end of your current paid monthly billing period, and your subscription will not renew. We do not normally refund unused time, except where required by law. Your statutory cancellation and refund rights are unaffected. The paid period ends on your billing date, not automatically at calendar month-end.

Use the parent billing controls or contact hello@mocknest.co.uk for help. We will confirm cancellation and the access end date. Cancellation of renewal is separate from closing your account.

A failed renewal has a seven-day payment recovery period with parent notifications. If payment is not recovered, Premium access ends; completed results and saved learning records are not erased. The billing system must make payment status and any amount due clear.

Digital content, cancellation and your statutory rights

You normally have 14 days from entering your Premium contract to change your mind. This initial period does not restart with each monthly renewal. Any longer or additional cancellation and refund rights required by law still apply.

For digital content supplied online, your initial change-of-mind cancellation right is lost only once supply has begun with your prior express consent and acknowledgement that you will lose that right, and we have provided the required confirmation of that consent and acknowledgement in a form you can keep. Payment or agreement to these Terms alone does not establish those conditions.

If those conditions are not met, your statutory cancellation and refund rights remain. We do not treat access, use or a PDF download alone as proof of consent or acknowledgement.

Your rights if digital content is faulty, not as described or unfit for its agreed purpose are unaffected. Depending on the circumstances, statutory remedies can include repair or replacement and, where required, a price reduction or refund.

To exercise a cancellation right, email hello@mocknest.co.uk with a clear statement that you want to cancel your Premium purchase. Include your account email and the purchase date if known so we can find the payment. No special words, form or reason are required. We use the date you send the request, not the date we process it, to assess the deadline. You can also contact us to report a fault or ask about a refund.

A statutory cancellation request is separate from cancelling your next renewal in the parent billing area. If your Premium purchase ends immediately, your family can continue with Free practice and mocks. Your account, child profiles and saved learning records remain; unfinished Premium activities and further PDF downloads may require Premium access again.

We explain the outcome of your request, any refund due and its status. Where a statutory cancellation refund is due, we will make it without undue delay and within 14 days after being informed of your decision to cancel. Where a refund is due as a statutory remedy for faulty digital content, we will make it without undue delay and within 14 days beginning with the day we agree that you are entitled to it.

Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional time to show the money. A pending refund is not a completed refund.

The terms agreed for an earlier Premium purchase continue to apply to that purchase.

Availability, changes and responsibility

We take reasonable care to provide the service and preserve saved work. Temporary interruption may be necessary for maintenance, security or circumstances beyond our reasonable control. Tell us promptly about missing work, incorrect marking or an unavailable paid feature so we can investigate and provide an appropriate remedy.

We may restrict access where reasonably necessary to protect accounts or address material misuse, and explain the reason where safe and lawful. We will not use this power to avoid a refund or remedy required by law.

We are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill. Nothing excludes liability that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence. The service is for personal household use, not business use.

Complaints and applicable law

Contact hello@mocknest.co.uk or write to the registered office with your complaint and the outcome you seek. Do not include your password. We will investigate and respond; statutory rights are not limited by our internal complaint process.

These terms are governed by the law of England and Wales, without taking away mandatory consumer protections that apply where you live. UK consumers may bring proceedings in the courts available to them under applicable law, including their home jurisdiction where permitted.