Contact

Email us at hello@mocknest.co.uk. We reply to parents and guardians.

What to include

• The parent email on the account
• Whether it’s about billing, a question card, privacy/deletion, or something else
• Screenshots help for a stuck screen or a confusing question — never send your password

Response time

We aim to reply within 2 working days (UK).

For product safeguarding detail see Safeguarding. If a child is at immediate risk of harm, contact local emergency services — MockNest is not an emergency line.

No phone line yet. Email keeps a clear record for billing and privacy requests.